Kforce has a client in Washington, DC that is seeking a Tier ll Help Desk Associate. Responsibilities: * Use an automated Web Help Desk ticketing system to manage, analyze, and report incidents and ticket metrics * Troubleshoot, monitor, managed, and maintained relative to the Treasury designated MDM, Active Directory, and enterprise messaging system, various mobile device hardware, and mobile device operating systems * Proven ability in managing various systems, such as: Blackberry Enterprise Servers, services administration, Samsung mobile device provisioning and support, and Power Shell scripting * Create, maintain, transfer and remove or disable user accounts and mailboxes on VMware View Client and Remote desktop * Assist users with password resets and un-suspend mainframe accounts * Update SharePoint with FAQs, Memos and giving SharePoint Access/Permissions