We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.

As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:

Capturing client requirementsInfrastructure operations and managementAdopting and learning new technologiesPerforming Enterprise Administration and Engineering tasksTroubleshooting business application issuesHOURS- Monday to Friday 4PM-1AM CST
 

Basic Qualifications:

5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networkingProven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functionsOffice 365 user, mailbox, and policy administrationProven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-VFoundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered / highly available servicesMicrosoft Exchange troubleshootingExperience in large, complex environments with multiple locationsFamiliar with standard IT practices and policiesFamiliar with IT service management tools and processes (helpdesk, ticketing, etc.)Eagerness to contribute
 

Preferred Qualifications:

MSP ExperienceExchange patch and service pack managementExperience with NetApp Enterprise StorageMaintaining, patching and managing Citrix Applications / DesktopsStrong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.Troubleshooting experience in enterprise level Citrix deploymentsCitrix Policy design and implementationExcellent written and verbal communication, problem solving and analytical skillsStrong judgment, issues management, and problem analysis techniquesStrong presentation, facilitation, time management, and prioritization skillsProven ability to work both independently and as a part of a teamDemonstrated ability to balance priorities

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.