Description Job Title: Tier 1 Helpdesk Agent (also known as Help Desk Agent, Service Desk Agent, Desk Agent, or Guest Services) Key Responsibilities: + Answer incoming calls, emails, and chats to support users across the U.S. + Handle tasks ranging from quick password resets to mid-level troubleshooting. + Support remote users and work as part of a virtual team. SRequired Experience: + 1–2 years in a helpdesk or call center role. + Familiarity with ticketing systems like ServiceNow. + Experience supporting remote employees. kMust-Have Skills: + Troubleshooting Windows, VPN, and Microsoft Office issues. + Knowledge of Active Directory and domain structures. + Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). + Familiarity with remote meeting tools (Teams, WebEx, Zoom). + Ability to learn and support custom applications. iNice-to-Have Skills: + Experience with VPN clients like Citrix NetScaler, Cisco VPN, Akamai EAA. lSoft Skills: + Strong communication and people skills. + Ability to understand and respond to user needs quickly. + Team-oriented mindset with a sense of urgency. lWork Setup Requirements: + Quiet, secure workspace. + Personal high-speed internet (no public Wi-Fi). + Cell phone with good reception. + Speakers/mic or USB headset (provided). s Help desk, Troubleshooting, Help desk support Top Skills Details Help desk,Troubleshooting,Help desk support Experience Level Entry Level Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Coppell,TX. Application Deadline This position is anticipated to close on Sep 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.