Location Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description Join our team and earn a free ski pass at Bretton Woods!! *Now hiring for November 2025* + Free ski pass at Bretton Woods for new Associates and eligible household members. + Discounted lift tickets for friends and family + 25% off resort amenities including retail, food, spa, etc. + Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts + Free golf during the summer season + 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc + Excellent training and professional development + Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability + Leadership development programs, diversity and inclusion programs, work life balance + Refer a friend and earn up to $500 Responsibilities + Hire, train and supervise team of ticket checkers who monitor RFID gate access and ensure that all guests have a valid ticket or season pass. + Generate weekly schedule of ticket checkers to provide coverage at all base area lifts for scanning and crowd control. + Monitor and maintain RFID gate functions. + Monitor ticket scans throughout the day to ensure consistency and effectiveness. + Work closely with ticketing department to ensure all tickets are scanning correctly and making the necessary adjustments when needed. + Supervise ticket checkers to ensure effective monitoring of gate access to prevent fraud. + Work with ticketing office to hot list/deactivate fraudulent tickets. + Provide support to ticket checkers during a difficult guest encounter. + Set up an incentive program for ticket checkers to find fraudulent use of tickets and passes. Qualifications + Strong supervisory and managerial skills required. + Knowledge of computer programs like Microsoft Word and Excel. Ability to learn new computer programs to assist in scheduling and payroll like Kronos and On Track. + Strong guest service skills in order to effectively manage guest interactions during potential fraud encounters. + Strong communication skills presented with a positive and friendly manner. + Ability to create a team environment and maintain positive attitudes + Winter schedule - 5/6 days per week. Weekends required 45-50 hours a week Job LocationsUS-NH-Bretton Woods Posted Date1 day ago(8/1/2025 10:17 AM) Requisition ID 2025-125694 # of Openings 1 Category (Portal Searching) Ski Resort Operations