Therapeutic Support Services Staff Job Details Level Management Position Type Full Time Education Level High School Salary Range $60000.00 - $75000.00 Salary/year Job Shift Day/Evening Description Note: This is a 3 Tier Position; Pay Is Based on Educational Degrees And Experience Position Statement: The Therapeutic Support Services (TSS) staff serve as a vital resource within the residential program, offering direct support to staff through hands-on teaching, coaching, and mentoring in the milieu. In addition, TSS staff guide trauma-informed interventions during behavioral and emotional incidents involving youth. This role is essential in promoting a safe, therapeutic environment that supports emotional regulation, preserves the dignity of each youth, and reinforces individualized treatment approaches. Responsibilities: + Support staff by teaching, coaching, and modeling therapeutic responses. + Maintain the safety of youth and staff while minimizing the use of physical intervention. + Collaborate with clinical, residential management, and administrative teams to support individualized crisis support plans (ICSPs). + Respond promptly and appropriately to crises and behavioral incidents using trauma-informed de-escalation techniques. + Participate in incident debriefings with youth and staff to promote understanding, reflection, and repair. + Accurately document incidents, interventions, and outcomes under licensing and program standards. + Monitor for patterns of youth behavior or systemic issues and contribute to proactive intervention planning. + Support a culture of accountability, safety, and empathy. + Other duties as assigned. Qualifications Qualifications: Elmcrest’s Core Values : + Honesty : Act with integrity and behave in a manner consistent with our policies, the Code of Conduct, and any regulatory and ethical guidelines. Utilize practices and techniques professionals train to interact with children, families, and co-workers appropriately. + Willingness to Learn : Open to new experiences and learning new skills and information that can improve professional development, progressive work environments, and support the mission of Elmcrest. + Dedication to Purpose : Display the necessary passion and empathetic abilities to serve the Elmcrest mission. Committed to improving the lives of children and families. + Social Concern : Value human dignity and have respect for others. Actively seek out diverse approaches and points of view. + Self-Examination : Systemically observe, analyze, and utilize self-reflection to improve actions or results. Listen to constructive feedback and concerns and maintain positive relationships in the workplace. Elmcrest Competencies : + Emotional Regulation: Ability to stay calm and composed in high-stress situations. + Empathy and Compassion: Upholds a deep understanding of trauma and the ability to build trust with youth in crisis. + Team Collaboration: Works well with diverse staff and departments. + Accountability: Maintains integrity in documentation, communication, and interventions. + Resilience: Commitment to personal and professional growth in a demanding work environment. Required Education and Experience : + Tier 1 + High School Diploma + Minimum 2 years of experience working with youth in child welfare/juvenile justice, mental health, or crisis settings. + Minimum 2 years of experience conducting coaching and mentoring with employees. + Tier 2 + Associate's or Bachelor’s degree in human services, social work, psychology, or a related field. + Minimum 2 years of experience working with youth in child welfare/juvenile justice, mental health, or crisis settings. + Minimum 1 year of experience with crisis intervention, risk assessments, and incident management. + Minimum 1 year of experience conducting training with employees. + Tier 3 + Bachelor’s or Master’s clinical degree within human services, social work, psychology, or a related field. + Minimum 2-4 years of experience working with youth in child welfare/juvenile justice, mental health, or crisis settings. + Minimum 2 -4 years of experience with crisis intervention, risk assessments, and incident management. + Minimum of 2 -4 years of experience conducting training with employees. Essential Job Qualifications: + Excellent verbal and written communication, interpersonal, and problem-solving skills. + Excellent organizational and time management. + Ability to make sound professional decisions quickly despite stressful atmosphere. + Ability to handle stressful and constantly changing conditions. + Ability to lift 50 pounds without assistance. + Able to provide crisis intervention, including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding the youth to maintain safety. + Ability to sit, squat, crouch, and stand for extended periods. + Ability to lift arms overhead in a reaching motion + Ability to walk up and down stairs several times per day. + Travel as required based on departmental needs. + Valid Driver’s license with a driving record acceptable to our insurance carrier. Equal Opportunity Statement : Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. Accommodations : Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elmcrest Children’s Center. Contact Human Resources with any questions or requests for accommodation. At Will Employment : Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time. No information in this job description or in any other policy of Elmcrest Children’s Center shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Elmcrest Children’s Center employees.