A Day in the Life:

The Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner. 

What You’ll Do:

Review and resolve overdue rental files in a timely manner within established guidelines. Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research. Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable.  Ensure vehicles are placed in the proper hold code.  Review pending theft packages and partner with Corporate Security when appropriate. Support multiple email inboxes and ensure responses are sent in a timely manner.  Assign vehicles to vendors, as appropriate. Other responsibilities and projects as assigned. 

 

What We’re Looking For:

Experience in customer service or call center environment Moderate efficiency in MS Office, including Excel, Word, and Outlook Ability to learns and achieve proficiency in new software applications Excellent verbal and written communication skills   Ability to work independently Bilingual is a plus Strong customer service skills with the ability to de-escalate sensitive situations Strong organization and analytical skills

 

What You’ll Get:

Expected starting rate of $16.50 an hour  Up to 40% off the base rate of any standard Hertz Rental    Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more