At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

U.S. Bank is seeking a Business Line Quality Assurance (BLQA) Senior Manager responsible for leading and supporting a team of BLQA Managers and BLQA Testers in the administration and execution of testing activities within the BL CRO’s ’s BLQA Program. The BLQA Senior Manager is responsible for overseeing all testing activities, the timely completion of planned tests, developing and delivering ongoing BLQA training, and conducting performance management and staff development. Additionally, the Manager will:

Oversee and/or execute quality management routines to ensure QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance PolicyServe as a key escalation point in the execution of BLQA testing, including exception analysis and issue vettingApprove reporting for Sr. Management review and distributionRepresent management in internal audits/exams of QA functionOwn the summarization of QA results for assigned focus areas and visibility for senior managementIdentify gaps and inform solutions to create testing efficienciesCollaborate with BL CRO leadership to drive testing strategyPresent process improvement proposals to reduce risk of control failure and/or drive process efficienciesAssist in the review and approval of the annual and quarterly BLQA testing planOther deliverables as assigned by management

Basic Qualifications

Bachelor's degree, or equivalent work experienceTypically more than ten years of applicable experience

Preferred Skills/Experience

Advanced understanding of operational risk and management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risksAdvanced business acumen and credibility to help business units proactively identify and address risksSuperb process facilitation, project management, and analytical skillsExcellent presentation, interpersonal, written, and verbal communication skills.Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.Strong leadership and management skills of processes, projects and peopleEffective skills at managing stressful situationsStrong analytical, problem-solving and negotiation skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.