Essential Duties and Responsibilities:
- Provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for the various contract programs.
- Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements.
- Document all customer encounters in clear, concise records.
- Multi-task by simultaneously communicating with the client while researching their case and documenting the call.
- Access, read, and interpret customers and provider data elements on the various computer systems.

Minimum Requirements
- This position requires trilingual proficiency in languages as specified.
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.