Position Details Position Information Announcement Number STAFF - VA - 26065 For questions regarding this position, please contact: Mary Kate McCarney (406) 994-6984 marykate.mccarney@montana.edu Classification Title Program Coord II Working Title Test Center Coordinator Brief Position Overview Testing Services administers a wide range of academic and professional exams for the MSU community and the public. Reporting to the Director, the Test Center Coordinator serves as the primary point of contact and lead administrator for a subset of our exam portfolio. Position Number 4M1940 Department University Testing Services Division Office of Academic Affairs Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary Salary range of $20.49 to $25.61 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details General Statement Testing Services is an interactive, high traffic, client-focused service unit that requires staff guidance for all exam events. The Test Center Coordinator plays an integral role within a small, versatile team and must be dependable and able to closely collaborate to ensure continuity and quality of services. This position offers meaningful opportunities to make tangible and immediate impacts— facilitating assessments that advance careers, support student success, and uphold the university’s mission of academic excellence and access. The Test Center Coordinator performs a variety of technical and client support tasks and acts as a resource on matters related to certification, standardized and classroom exam administration, and score reporting procedures. Working directly with students, faculty, and community members, this individual provides proctoring services for distance learners, accommodated testing and support for students with disabilities, and will certify to administer exams for national testing programs and workforce credentialing. This position typically staffs standard office hours (e.g., 8a-5p M-F; 40 hours/week) but may require occasional flexibility to cover evenings and/or Saturdays during busy times like midterms/finals or to support limited-window/weekend-only exam sessions. Nonstandard work hours are shared among staff and will be discussed and determined in advance. Duties and Responsibilities Exam Administration and Integrity + Acquire and implement up-to-date and complete knowledge of exam protocols and procedures. + Monitor examinees and exams to ensure the integrity of results, protect equity, and safeguard intellectual property. + Receive, prepare/print, and securely return exams and exam materials. + Conduct exam check-in/check-out/break procedures, including identity verification, security checks, and collecting biometrics. + Maintain records, compliance, equipment, and facilities with a high degree of accuracy and attention to detail. + Document and report irregularities as appropriate. Customer Service and Support + Humanize the exam experience for a broad range of clientele. Respect confidentiality. + Help students and faculty understand and access the test center. + Effectively and diplomatically communicate with faculty, campus colleagues, and testing companies; respond constructively to feedback and de-escalate conflict. + Resolve complex or sensitive issues by actively listening, identifying root causes, and offering thoughtful, timely solutions. + Collaborate successfully with team members to provide superior service and support for all examinees. Calendaring, Scheduling and Time Management + Manage multiple calendars to coordinate scheduling demands. + Set exam availability, track appointments, and analyze usage. + Manage exam timekeeping to ensure fairness and compliance. + Anticipate capacity challenges and coverage needs. IT Operations and Technical Proficiency + Deploy computers, cameras, printers, and numerous software applications to ensure smooth administration of exams. + Conduct independent and supported IT maintenance and troubleshooting in a specialized and secure technical environment. Training and Professional Development + Share expertise with campus and community constituents. + Assist with hiring and training staff and student workers. + Identify and pursue professional development opportunities in consultation with the Director. Required Qualifications – Experience, Education, Knowledge & Skills + Successful experience providing customer and/or administrative service in a dynamic, detail-dense, highly interactive workplace or an equivalent combination of education and experience. + Proficiency in Microsoft Office Suite, comfort with basic IT systems and troubleshooting (Windows PCs preferred), and experience learning new IT applications. + Successful experience completing intricate tasks independently with minimal supervision and a high degree of accuracy. + Demonstrated experience interpreting, explaining, and applying policies and procedures to a broad group of individuals and in different types of situations. Preferred Qualifications – Experience, Education, Knowledge & Skills + Experience working with students/services in an academic setting. + Experience maintaining and protecting confidential information. + Experience working in an environment involving multiple schedules and strict staff coverage/policy compliance requirements. + Knowledge of exam and certification programs, protocols, and applications. The Successful Candidate Will + Demonstrate strong interpersonal skills and patience when supporting examinees; act with kindness. + Communicate clearly, helpfully and promptly with constituents in person, through email and over the phone. + Show respect for individuals of all backgrounds and abilities. + Cope with interruption without losing focus. + Promote calm and confidence in stressful, high-stakes situations; remain composed under pressure. + Thrive in a fast-paced, demanding environment, responding proactively to potential conflicts/emergencies. + Use a variety of computer systems and applications with confidence and efficiency. + Exhibit strong attention to detail and a commitment to accuracy. + Prioritize and multitask efficiently to accomplish competing duties in a strictly regulated environment. + Be inquisitive and eager to learn; absorb and retain detailed procedures through informal and structured training, and respond constructively to coaching from peers, supervisors, and external auditors. + Demonstrate sound professional judgment and consistent decision making when interpreting and applying policies and procedures. + Self-motivate to anticipate and accomplish service/administrative needs. + Build and maintain dependable working relations with co-workers and the public. + Represent MSU Testing Services to others in a professional and courteous manner. Position Special Requirements/Additional Information + Certification to administer some tests is required; periodic re-certification is necessary. Training and support will be provided. + Coverage for evening and/or weekend test administration may be required on a limited basis and will be scheduled in advance. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Physical Demands This position is located indoors in a busy, often fast-paced, and occasionally unpredictable office environment. Need the ability to work for long periods of time in an open/shared space with many interruptions including unexpected noises and people. Extensive computer and telephone use required. Extensive in person interaction with the public required. Will use household-grade cleaning supplies with optional PPE provided. The test center and its location in Renne Library are ADA accessible. A public elevator is located in the lobby. Accessible restroomsare nearby on the same floor and/or in the same building. This is a fragrance-free office and we follow casual, but neat and non-distracting, dress code. Testing Services staff will abide public health and safety requirements as set by the university. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. This position has supervisory duties? No Posting Detail Information Number of Vacancies 1 Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on August 12, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.