Tenant Services Coordinator

 

Reporting to the Assistant Director, Tenant and Aging Services, the Tenant Services Coordinator oversees the operation of the Tenant Services Office. This department helps to provide safe, secure, and well managed permanent housing and contributes to Breaking Ground’s overall mission of ending homelessness by working to build community and to engender tenant interactions with building staff. These goals are achieved through direct client contact, interaction with social services, and collaboration with outside organizations. The Tenant Services Coordinator coordinates program planning, organizes tenant participation in planned activities and workshops, and provides community outreach as needed. The Tenant Services Coordinator works closely with Building Management, Permanent Housing, and partner agencies.                                                   

This position has a 35-hour work week. Hours are Monday- Friday, 9.00 am – 5.00 pm, with some evening and weekend flexibility. This position may require travel between 2 building sites in the same borough.                                     

ESSENTIAL DUTIES AND RESPONSIBILITIES:                                                                                    

Manage the Tenant Services calendar of events for assigned building sites, maximum of 2 building sites                                                        Oversee development and implementation of a wide range of programs and activities for residents  Recruit and manage tenant and external volunteer opportunities  Perform administrative tasks as needed including monthly building newsletter production, monthly reports, etc.  Manage program budget                                                                                      Coordinate with Building Management, partner agencies, other Breaking Ground programs, and outside agencies                                                                   Liaise with tenants to address needs and concerns as needed                                 Accompany tenants on off-site excursions or events arranged by Breaking Ground  Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff; keep social service and building management informed of tenant involvement  Perform other duties as assigned 

 

MINIMUM QUALIFICATIONS:                                                              

Two years of satisfactory full-time work experience in Human Services or related field, or equivalent education and/or related work experience  Excellent writing, interpersonal, and organizational skills  Ability to multitask and shift easily between tasks  Ability to work with diverse population, including persons with chronic mental illness  Outgoing and easily approachable nature preferred  Bachelor’s Degree or equivalent experience  Proficiency in using Microsoft Windows, particularly Word Excel, Publisher and Access