Tenant Resource Counselor (CV75-2) - Homeless Services Division Tenant Resource Counselor Empower independence. Guide stability. Connect resources. Volunteers of America Delaware Valley is seeking a compassionate and organized Tenant Resource Counselor to support residents in maintaining housing and achieving self-sufficiency. As part of our Supportive Housing Services team, you will provide direct case management, connect clients to community resources, and help ensure a safe and supportive housing environment in coordination with building management. If you're passionate about empowering individuals to thrive in independent living, this is a meaningful role where your impact is immediate and lasting. What You’ll Do: + Conduct initial interviews and assessments for new housing applicants and residents + Assist residents in developing individualized service plans based on identified needs + Monitor and document client progress and adjust plans in collaboration with the treatment team + Provide support counseling, resource navigation, and life skills coaching + Coordinate group programming and tenant association/committee meetings + Conduct apartment inspections as needed and maintain strong communication with building management + Maintain accurate and confidential documentation per agency and funder standards + Collaborate with Housing Specialists during client transitions and lease renewals + Participate in internal and external case conferences and trainings What You Need: + Bachelor’s degree in Human Services or related field, or at least 2 years of practical human services experience + Effective verbal and written communication skills + Ability to work independently and as part of a multidisciplinary team + Strong interpersonal skills and client-centered approach + Basic computer skills preferred + Valid driver’s license and ability to meet agency driving standards + Bilingual fluency is a plus Why This Role Matters: + Stable housing is foundational to long-term well-being. As a Tenant Resource Counselor, you’ll be a key support for individuals navigating the challenges of independent living—helping them build resilience, access critical services, and succeed in maintaining housing. EEO of "Individuals with Disabilities" and "Veteran Status"/AA