CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.Provide electronic system support to the local client base, including managing the helpdesk function where applicable.Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

Purpose of the Role:

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area.  This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintaining solid relationships with the customer base.

Responsibilities include:

General administration and client account reconciliations (query resolution process), inclusive of Debit Authorisations, THAAsReconciling of accountsCredit balance investigations.Accurate filing of client documentationManaging of suspended and rejected movementsLogging of necessary Salesforce cases.Logging Collection / Return orders when needed.Log necessary escalations to the business via SalesforceSubmitting of weekly updates to Team Leader and Supervisor for CHEP managementEnsuring all queries are addressed and resolved in accordance with the Business Rules.Entertain a good customer relationship and escalate all relevant issues to CHEP management.Checking of inbound documents validity – equipment, quantities etc.Outbound process – record keepingFacilitating 1-4-1 exchangesIdentify 1-4-1 exchange clients to be converted Transfer clients where possible.  (If applicable)Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.Stock counts and reconciling of the countsIssues ordersEscalate all noncompliance issues to CHEPLiaise with problem customers to recover outstanding balances.Any other reasonable tasks as delegated by CHEP Management

Key Requirements :

Matric & a Diploma essential, preferably studying towards a business-related Degree.Manual Drivers Licence3-5 years Basic Accounts & Reconciliation, including general office duties3 years Customer Service ExperienceAnalytical SkillsExcellent communication skills at all levelsKnowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable.Team Players who are systematic, accurate, patient and service-orientated will be the best suited to handle this position.

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.