Being a part of the support services team, you support stores, to ensure that their equipment is always 100% functional. If there are issues with any of the equipment, whether it be the server, POS system, client terminal, tablet, scanner, printer, network equipment or phone system. You will troubleshoot, efficiently diagnose, and resolve technical issues for the stores.

The Support Technician provides first-level support for all calls and tickets coming into the Store Systems Help Desk. This position is heavy phone support, remoting into stores’ equipment and ensuring that the issue is resolved in a timely manner.

To be successful in this role, continuous learning is crucial to stay current with rapidly evolving technologies and processes. You will also need to be a team player possessing excellent analytical and problem-solving skills with a strong focus on communication and customer service.

Following a successful training period (M-F 9am-5:30pm), this role will be hybrid, based in our Westbury, NY office working a shift schedule of Tue & Wed 5pm-1:30am and Thu, Fri, Sat: 2pm – 10:30pm.

An employee in this position can expect an hourly starting rate of $25.