Job Posting Title:

Temporary Manager, Longhorn Donor Outreach Center - University Development Office - (UTEMPS)

----

Hiring Department:

UTemp Pool

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue Until Dec 31, 2025

----

Location:

UT MAIN CAMPUS

----

Job Details:

General Notes

Only competitive applicants selected will be contacted and provided with instructions on the continued application process. This temporary assignment may be filled at any time.  Please, no phone calls or emails. The projected end date for this temporary assignment is December 31, 2025. Please note the work shift requirements below.

Purpose

The Manager will work in collaboration with the Executive Director to supervise student callers and assist in the day-to-day operations of the Longhorn Donor Outreach Center (LDOC) at The University of Texas at Austin.

Responsibilities

The mission for LDOC is to engage with alumni, parents, and friends and enhance their connection with The University of Texas at Austin. Staffed by trained UT Austin students, the Center's outreach focuses on creating genuine connections with alumni and past donors, updating contact information, and raising funds for the colleges, schools, and units across campus. Responsibilities: Serve as a direct contact for student employees, track and manage attendance and schedules (utilizing employee scheduling software)

Supervise and lead the day-to-day call center tasks: kicking off shift, assigning student callers to teams, assigning call lines to students, confirming donor gifts, providing student support with difficult conversations and scenarios, and troubleshooting minor technical difficulties. Assist the Executive Director with caller incentives, motivational challenges, and tracking call center progress. Assist Executive Director with some job lifecycle tasks as needed (training, offboarding, disciplinary measures, etc.)

Required Qualifications

Bachelor's degree. Two (2) years of relevant work experience. Experience leading or managing students or employees. Highly effective communication skills (written, verbal, interpersonal), problem-solving, and customer service. High degree of proficiency and comfort working in computer applications. Familiarity with non-profit or higher education fundraising programs or a strong desire to learn. Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience in a donor-facing role is a plus. Experience within a call center or telemarketing environment a plus. Experience working in a CRM/database is a plus. Experience with student engagement center software is a plus. VanillaSoft preferred. Experience working with scheduling software is a plus; SubItUp preferred.

Hourly Rate

$25.00 + depending on qualifications

Working Conditions

Attire: Business Casual

Standard Office Environment, Use of manual dexterity, Repetitive use of keyboard at a workstation

Work Shift

Hours per week - 40

The work hours are from 12 p.m. to 9 p.m.

This position is a midday to evening shift position.

This is a Sunday through Thursday work assignment.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.