Job Summary

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Our Telesales Executives are results-oriented sales professionals who thrive in a fast-paced environment. They leverage exceptional communication and relationship-building skills to convert inbound leads and close sales via phone and other digital channels. By actively listening to client needs and presenting customized logistics solutions, Telesales Executives play a vital role in driving DHL Express' sales growth and exceeding customer expectations.

Key Tasks

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· Identify and qualify potential customers through phone and digital channels, then leverage communication skills to present solutions and close deals.

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· Build rapport with existing and potential clients, actively listen to their needs, and foster long-term trust.

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· Utilize knowledge of the company's offerings to tailor logistics solutions that address specific customer challenges.

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· Exceed sales targets through effective communication, negotiation, and proactive follow-up with leads.

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· Ensure customer satisfaction by addressing concerns promptly and exceeding expectations.

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· Work effectively with departments like Operations and Customer Service to deliver seamless service for all clients.

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· Remain knowledgeable about market conditions and competitor activity to identify new sales opportunities and adapt strategies as needed.

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Skills and Qualifications

\n\nBachelor’s degree in Marketing, Business, or related field\nMinimum two (2) years’ experience in sales or similar role \nProficiency in computer literacy, i.e., MS Word, PowerPoint, Excel, and databases.\nAbility to operate effectively in a consultant/advisory role and resolve conflicts diplomatically.\nAbility to prioritize, manage, and complete projects with tight deadlines.\nExcellent communication (verbal and written) and presentation skills.\nStrong interpersonal, motivational, analytical, and problem-solving skills.\nStrong business/commercial acumen, achievement driven, and ability to win trust, negotiate, and qualify & close business.\n