Job Description

: Telesales – Training

Reporting

: BD Leader – Public Training

Working location

: BV HCM Office

 

Tasks – Activities – Responsibilities

 

Sourcing and Identifying Potential Customers. Make phone calls to potential customers to introduce the services of Bureau Veritas Vietnam. Consult and answer customer questions. Record and manage customer information and constantly update it on the database system. Building relationships with customers based on focusing on customer needs and wants and closing sales. Record and report complaints of customers. Coordinate with the Business Development team and other departments to achieve business goals. Support in organizing workshop, fairs, seminar, workshop, commercial event etc…. Report to Supervisor on weekly business progress and results. Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.

 

Candidate Profile

 

Bachelor’s degree in Business Management or similar industry Experience working as a tele-sales or other positions related to sales/customer care Experience in achieving business targets by selling over the phone Familiar with related software and telephony system Ability to learn about products and services and describe/interpret them to potential customers Proficient in communication skills and working with people Calm and able to handle rejection situations Proficient in persuasive negotiation skills, able to handle arising problems and resolve negative complaints Good command of English is an advantage

 

Future Career Paths

 

Grow up in term of professional knowledge / experience in line with the company’s business growth. Responsible for higher position when appropriated.

 

Technical and professional skills

 

Good command in office software (Outlook, Word, Excel, PowerPoint, …) Fluent in reading, writing & speaking English is an advantage Good command in office software (Outlook, Word, Excel, PowerPoint, …) Can work independently under pressure

 

Professional behaviors

 

Understanding company’s business activities. Sensitive to company policies and results driven Exhibits good credibility Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent

 

 

 

Employee                                                                   N+1

 

 

 

 

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