Welcome page Returning Candidate? Log back in! Telephonic Triage Manager Job Locations US-NC-Mooresville Requisition ID 2025-127599 Location Gentiva Category Corporate Requisition Post Information* : External Company Name Gentiva Position Type Full-Time Location : City Mooresville Location : State/Province NC Overview

Lead with Compassion. Manage with Purpose. Improve Access to Care.

 

We are seeking an experienced and driven Telephonic Triage Nurse Manager to lead our hospice triage call center team. This position plays a critical role in managing call center operations, supervising clinical and non-clinical staff, optimizing triage workflow, and ensuring the delivery of high-quality, compassionate care over the phone. If you're a licensed RN with call center leadership experience, and a passion for patient-centered care, we invite you to make a difference with us.

 

 

About the Role:
The Telephonic Triage Manager is responsible for leading and supporting day-to-day clinical call center operations. This includes staff scheduling, training, coaching, performance management, and maintaining alignment with compliance, quality, and organizational standards.

 

 

Key Responsibilities:

Oversee daily operations and staffing of the remote hospice triage team

Hire, train, schedule, and mentor RNs and support staff in a virtual environment

Monitor triage performance metrics including call handling, quality, and adherence

Analyze team data and identify opportunities for improvement and efficiency

Provide coaching and feedback to drive staff performance and professional growth

Coordinate and lead team meetings, training sessions, and performance evaluations

Collaborate with business leaders and interdisciplinary teams to support patient care goals

Ensure compliance with state, federal, and organizational policies and procedures

Maintain team engagement and alignment with company mission and core values

Participate in special projects, committees, and strategic initiatives as assigned

Regularly communicate department status, progress, and issues to leadership

About You

Qualifications:

Bachelor’s degree required (Nursing or Healthcare Administration preferred)

Valid Registered Nurse (RN) license

Minimum of 2 years of supervisory or management experience in hospice care

Prior experience managing staff in a remote or virtual environment

Experience developing and implementing training programs and procedures

Familiarity with call center operations and triage performance metrics

Ability to analyze performance data and drive process improvements

Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Strong communication, organizational, and time management skills

Ability to work independently and lead within a fast-paced, virtual environment

 

Preferred Experience:

Hospice or palliative care leadership experience

Background in clinical triage and symptom management

Experience with call center platforms and healthcare systems

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund

 

Additional Full-Time Benefits:

Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Ready to lead a team that supports patients when they need us most?
Apply now to guide clinical excellence from behind the scenes—and beyond expectations.

Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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