Become a part of our caring community and help us put health first
 Join Humana Gold Plus-Integrated in Illinois as a Senior Care Coach and make a meaningful impact every day! In this dynamic role, you’ll play a key part in empowering members and their families to achieve their best health and wellbeing by expertly guiding them to essential care resources. You’ll tackle challenging and rewarding cases, utilizing your advanced skills to analyze complex situations and develop tailored solutions that drive real results. As a Senior Care Coach, you will be at the forefront of care innovation—mentoring colleagues, influencing department strategy, and helping shape the future of member wellness at Humana. If you’re passionate about transforming lives and thrive in an environment where your expertise makes a difference, we invite you to bring your talents to our dedicated team.

Employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources telephonically.Identifies and resolves barriers that hinder effective care.Ensures member is progressing towards desired outcomes by continuously monitoring patient care through use of assessments, data, conversations with member, and active care planning.Acts as mentor and participates in the training of other Care Coaches.Contributes to development in department strategy and operational efficiency initiatives.Assists with reporting and data analysis and provides education and coaching to team members.Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.Exercises considerable latitude in determining objectives and approaches to assignments.
Use your skills to make an impact
 

Required Qualifications

Bachelor’s degree in a health or social service-related field OR LPN licensure in Illinois.5 or more years of case management experience.Experience utilizing Microsoft Word, Excel and Outlook.Experience with electronic information applications/software programs.Experience working with tight deadlines in a fast-paced environment.Experience with health promotion, coaching and wellness.Experience with Medicare & Medicaid recipients.Managed care experience. 

 

Preferred Qualifications

Bilingual English/Spanish.Case Management Certification (CCM).Master's degree in a health or social service-related field.Applicable state license in field of study.Knowledge of community health and social service agencies and additional community resources.Experience with case management, discharge planning and patient education for adult acute care.Clinical experience in acute, rehab or long term acute care settings.

Additional Information

Workstyle: Remote, work from home.Work Location: Illinois preferredTypical work days/hours: Monday – Friday, 8:00am – 5:00pm CST, occasional flexibility in scheduling may be required to accommodate member needs.

WAH Internet

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$65,000 - $88,600 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.