UPMC East is currently hiring a fulltime Telephone Operator to join our team! Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved! UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work either a daylight or evening shift (8 am to 4 pm or 2 pm – 10 pm). This position will also have rotating weekend/holiday responsibility. UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint. Candidates will be placed into the appropriate job title/salary grade based on experience and education. Apply today to see where your career can go! **Purpose:** Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations. **Responsibilities:** + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide Physician on call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine callers requirements (extension desired, information requested, etc.) and transfer call. + Provide status report on any page in progress to the individual requesting the page. + High school graduate or equivalent. + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. + Must be able to work all shifts, 7 days a week. + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**