About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be Part of Something Truly Special! Join the Four Seasons Cabo San Lucas at Cabo Del Sol team as a Telephone Agent. This expansive property will feature 96 beautifully decorated rooms and 61 residences, located in the "tourist corridor" between Cabo San Lucas and San José del Cabo, perched atop the stunning Baja California Sur with breathtaking views of the sea where the Sea of Cortez meets the Pacific Ocean. The facilities will include three restaurants, three resort pools, an outdoor gym, Spa & Spa Garden, and an event room in the clubhouse.

Be Yourself
Answer and transfer incoming calls received on the resort’s main switchboard correctly. Ensure follow-up on guest requests received via phone, FS App, and FS Chat efficiently, courteously, and professionally to achieve maximum guest satisfaction.

Knowledge and Skills

Education: High School diploma or equivalent.

Experience: Minimum 2 years in luxury hospitality service.

Skills: Reading, writing, and oral proficiency in English and Spanish

Required schedule: Variable working days and hours depending on operation.

Responsibilities

Answer phone calls efficiently and courteously, complying with Four Seasons and LQA standards, and connect each call to the correct extensions.

Handle guest interactions responsibly and professionally, fulfilling special requests, and providing timely follow-up on complaints and inquiries.

Ensure the telephone directory conditions and the system (AVAYA) are properly maintained.

Respond efficiently and professionally to any emergency situations.

Monitor and respond effectively to the FS Chat platform.

Complete administrative tasks assigned by the manager, including check arrangement, glitch reports, and partial creation of the Daily Operational Report.

Schedule and follow up on wake-up call requests or messages promptly.

About Four Seasons Hotels & Resorts:
Four Seasons Hotels and Resorts opened its first hotel in 1961 and has a history of continuous innovation, remarkable expansion, and a determined dedication to the highest standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining kindness and efficiency with the best international hotel traditions. Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of "FORTUNE Magazine's 100 Best Companies to Work For" since 1998 and has been named a "Great Place to Work Legend," an honor currently held by only 12 companies worldwide.

Service Culture
Currently operating 120 hotels and resorts, and 45 residential properties in major city centers and tourist destinations in 47 countries, with more than 50 projects in planning or development, Four Seasons consistently ranks among the best hotels in the world and the most prestigious brands in reader surveys, traveler reviews, and industry awards. Our greatest asset, and the key to our success, is our people. We believe each of us needs a sense of dignity, pride, and satisfaction in what we do.

What Is It Like to Work for Four Seasons Hotels & Resorts?
At Four Seasons, all our actions are guided by the golden rule: "Treat others as you would like to be treated." Here, you will work in a team based on mutual respect, collaboration, excellent service, and passion for hospitality. As a luxury brand, your work will also be guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. As an added benefit, working with Four Seasons gives you the opportunity to work for an international company and travel worldwide while staying at incredible properties for free.

Learn More by Visiting:

Company Website: www.fourseasons.com
Internal Careers: https://jobs.fourseasons.com/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs

****** Due to the high volume of applications we receive, we will only contact candidates considered for the position for an interview. ******