Join our team of Life Changers! UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg. This call center is busy as it receives a high volume of emergency calls daily. Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude. Ability to multi-task while answering phones is a must. Individuals with previous call center and office experience will be given priority. Shift is 8:00am-4:30pm and 7:00am-3:00pm Working every 3rd holiday and weekend is required. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! **Responsibilities:** + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide Physician on call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine callers requirements (extension desired, information requested, etc.) and transfer call. + Provide status report on any page in progress to the individual requesting the page. + High school graduate or equivalent. + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. + Must be able to work all shifts, 7 days a week. + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**