UPMC Altoona is currently hiring a Telephone Operator. This position offers a consistent second-shift schedule: four 10-hour shifts per week, from 12:30 PM to 11:00 PM, with every other weekend required. Join a team that values reliability, communication, and compassionate service. Purpose: Under direct supervision, serves as the primary point of contact with the public and all hospital departments in both routine and emergencies. Responsibilities: + May train new operators. + May be required to do system data entry on request. + Provide service to multiple answering service clients utilizing individualized protocols. + Process appropriate emergency code or STAT page. + Initiate voice pages when required. + Provide Physician on-call information to requesting individuals. + Use required phrasing at all times when answering telephone calls. + Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service. + Determine callers' requirements (extension desired, information requested, etc.) and transfer call. + Provide a status report on any page in progress to the individual requesting the page. + High School Diploma or GED required. + 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience. + Must be able to work all shifts, 7 days a week. + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran