Details **Open Date** 08/20/2025 **Requisition Number** PRN42837B **Job Title** Telephone Operator **Working Title** Telephone Operator **Job Grade** B **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Standard Hours per Week** 40 Hours **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** 8AM-5PM M-F **VP Area** President **Department** 01555 - UIT INFRASTRUCTURE & OPS **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $16.00/hr **Close Date** 11/15/2025 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** University Information Technology ( UIT ) has an opening for a full-time, benefited Telephone Operator on the Campus Operators team. Until further notice, this position is eligible for hybrid or on-site work within Utah. Please note that on-site training is required, and regular on-site work is currently scheduled once a week, every Thursday. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work. The incumbent will function as a Campus Telephone Operator, answering incoming calls, transferring calls to the appropriate lines, providing general information, and resolving password/two-factor authentication (2FA) issues. This position will report directly to the UIT Help Desk and Campus Operators Supervisor. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. **Responsibilities** Employees work independently while answering incoming telephone calls. Operators routinely investigate minor problems before transferring callers to appropriate person or department. Some challenges inherent to this position include providing efficient customer service for calls about issues, handling difficult or upset callers, and understanding callers for whom English is not their primary language. Incumbents are required to be aware of university current events, services, and information. Operators often perform duties under time pressure because of heavy call volumes and the need to minimize the time a caller is on hold. Weekly responsibilities include Mailroom operations at 102 Tower, which involve providing customer service to residents and patrons, sorting and logging mail and packages, notifying recipients, and maintaining a safe, organized environment. Operators must be patient and empathetic with callers to provide excellent customer service. Operators are often the first point of contact and must represent the university in a professional and courteous manner. This position also serves as an entry level introduction to a technical skill set, including troubleshooting and support for users logging in to university systems and using Duo, the university’s two-factor authentication solution. **Minimum Qualifications** Six months customer service experience or equivalency (one year of education can be substituted for two years of related work experience) required; demonstrated computer skills and human relation and effective communication skills also required. **Preferences** 1. Ability to work effectively in a diverse, fast-paced environment. 2. Ability to work well independently and in a team. 3. Demonstrated interpersonal, verbal, and written communication skills. 4. Knowledge of and experience with the University of Utah campus structure and operations. **Type** Benefited Staff **Special Instructions Summary** **Additional Information** **About UIT** :**University Information Technology ( UIT )**, the central IT service provider for the University of Utah, reports to the U’s**Chief Information Officer**and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. **About the University of Utah** : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to**arts and museum venues**and a member of the**BIG -12 Conference**.**Skiing and snowboarding opportunities**are a short distance from campus, and opportunities to pursue activities from**biking to hiking to fishing abound**. Salt Lake City is home to the**Utah Symphony and Opera**,**Ballet West**,**professional sports teams**, and a wide range of other cultural and recreational activities. **University of Utah Benefits** ·**Health, dental, and wellness coverage** * Automatic and immediately vested**14.2% employer contribution**to personal retirement account (401a) * Free**public transportation pass**(Utah Transit Authority) ·**Paid leave time** ·**Reduced tuition benefits for employee and family members** * More information:**https://www.hr.utah.edu/benefits/** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.