**Purpose:** _Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism—making a meaningful difference every day._ **Responsibilities:** + Train and mentor new telephone operators as needed. + Perform system data entry tasks upon request to support operational needs. + Manage calls for multiple answering service clients, following customized protocols for each. + Respond promptly to emergency codes or STAT page requests with accuracy and urgency. + Initiate voice paging communications when required by hospital staff or procedures. + Provide accurate on-call physician information to authorized individuals. + Use standardized, required phrasing consistently when answering and handling calls. + Offer dialing assistance and instructions to patients upon request. + Handle multiple incoming lines simultaneously while maintaining excellent customer service. + Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages Shifts: This position with work Sunday-Saturday with rotating days and shifts. The rotating shifts are 8am-4pm, 10am-6pm, 4pm to 12am, 12am-8am. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs. + High school graduate or equivalent. + 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. + Must be able to work all shifts, 7 days a week. + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). + Hospital setting experience preferred (knowledge of terminology) **Licensure, Certifications, and Clearances:** + Act 31 with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**