The role of the Telecommunications Technician I is to install, support, and maintain in-house voice, data, and video equipment. This includes configuring, diagnosing, repairing, upgrading, and optimizing all telephone systems and services, voicemail and private branch exchange (PBX) communication systems, and video conferencing environments. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and assist all user needs.

• Perform routine and less complex installations, modifications, and repairs to telecommunication equipment, including PBX and voice mail systems
• Perform data backups on all telecommunication equipment
• Work with voice and data vendors to repair problems with Telco services
• Maintain a list of vendor contacts to ensure immediate response to any problem with voice or data facilities
• Maintain a customer service attitude
• Respond to directives and special work assignments as given by supervisor
• Other duties as assigned