Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specific

Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policyOperates multi-line equipmentAnswers phones in a polite professional mannerUses computer to verify identity/room number of guest being calledDirects calls to appropriate extensionRecords messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departmentsProvides accurate directions to hotel from major inbound locationsAnswers questions regarding hotel functions and facilitiesTransmits messages via computer, two way radio and digital pagerReceives, processes wake-up calls, room service orders and guest requestsPerforms wake-up call functionsTransmits messages via computer and facsimile machineServes as communication hub during Emergency ProceduresMonitors timelines of Star Service DeliveryMonitors operation of call accounting equipment to ensure proper application of charges and collection of revenuesOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possible Remains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Education:  High School diploma or equivalent

Experience:  One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment

The wage for this position is $28.00.