**Telecommunications Analyst** Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? In the Telecommunications Analyst role, bring your commitment to a team-based workplace that puts people first. + Serve as the primary liaison between the company and telecommunications vendors for all phases of the telecommunication services lifecycle. + Work with internal Field IT personnel on all aspects of telecommunication service delivery, including needs analysis, ordering, and billing; determine requirements, engage with providers, carry out moves/adds/changes, and ensure uninterrupted delivery of services. + Work closely with external telecommunications vendors and internal business units to ensure the accuracy of invoicing, payments, and resolution of billing disputes; identify opportunities to optimize service and reduce cost. + Serve as the primary contact of business units and vendors for account management, billing issues, and problem resolution. + Verify with the internal finance group to ensure accurate invoicing and timely payment, lead correction of billing errors, and resolve issues with telecom providers. + Conduct analysis of telecommunications spending across all carriers/vendors, reviewing cost and impact; identify cost-saving opportunities. + Participate in the integration process with internal IT Acquisition team to ensure seamless and timely transition of telecommunications services and account billing data. + Coordinate with vendors to ensure accurate carrier service agreements, letters of authorization, and other required documents are updated and established. **_Qualifications:_** + Associate’s Degree or equivalent + Three years of related customer service experience in an IT or corporate vendor administration environment + Intermediate MS Office applications skills + Comprehension and fluency in telecommunication terminology and technical concepts + Excellent verbal and written communication skills + Ability to work independently and across departments to accomplish goals and objectives **_Why Join Us?_** + Full compensation/benefits package for full-time employees. + 401(k) with company match + Paid time off and holiday pay + Complex work adding value to the organization’s mission alongside a great team of co-workers + Enjoy job security with nationwide career development and advancement opportunities **We have meaningful work for you – come join our team –** **_Apply Today!_** Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. _As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._