**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** * Lead and Manage a Team: Supervise and mentor a team of Telecom Network Service Order Managers, ensuring high performance and professional development. * Oversee Telecom Service Orders: Manage the complete lifecycle of telecom network service orders, ensuring timely and accurate execution from quote initiation to test and turn-up. * Strategic Team Coordination: Work closely with telecom providers, technicians, and internal teams to optimize the coordination of installations and service modifications. * Project & Workflow Optimization: Oversee telecom projects, ensuring they are delivered on time, within scope, and within budget, while continuously improving team workflows. * Advanced Data Analysis & Reporting: Utilize advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-informed decision-making. * Stakeholder Communication: Act as the main point of contact for executives, cross-functional teams, and external partners, ensuring effective and strategic communication. * Compliance & Process Improvement: Ensure all team activities adhere to industry regulations and company policies, while implementing process enhancements to improve efficiency. * Problem Resolution & Innovation: Identify process inefficiencies, troubleshoot challenges, and implement innovative solutions to streamline service order management. **Required technical and professional expertise** * Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. * Experience: 5+ years of experience in telecom service order management, project management, or a related leadership role, with 2+ years of team leadership experience. * Skills: * Strong leadership and people management abilities, with a track record of coaching and developing teams. * Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and complex data modeling. * Project management expertise, with a proven track record of leading successful telecom projects. * Excellent communication and stakeholder management skills, with experience engaging executive-level decision-makers. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * Process optimization and continuous improvement mindset. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.