**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** * Team Leadership & Development: Manage, mentor, and develop a team of Telecom Network Service Order Analysts, fostering a high-performance culture. * Strategic Oversight: Lead the end-to-end service order lifecycle, ensuring timely and accurate execution from quote initiation to test and turn-up. * Cross-Functional Coordination: Partner with telecom providers, technicians, and internal stakeholders to streamline installations, service modifications, and troubleshooting efforts. * Process Optimization & Efficiency: Identify and implement process improvements, automation strategies, and best practices to drive operational excellence. * Data-Driven Decision Making: Utilize advanced Excel skills, BI tools, and analytics to assess performance, optimize workflows, and provide executive-level reporting. * Stakeholder Engagement: Act as a primary liaison between operations, leadership, and external partners, ensuring strategic alignment and seamless service execution. * Compliance & Risk Management: Ensure adherence to industry regulations, contractual obligations, and company policies, maintaining accurate and comprehensive documentation. * Problem-Solving & Continuous Improvement: Drive initiatives to reduce bottlenecks, enhance service order accuracy, and increase overall efficiency. ------------------------- Required Qualifications: * Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. * Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role. * Skills: * Proven leadership and team management experience, with a focus on mentorship and professional development. * Strong strategic planning and decision-making skills to drive operational improvements. * Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling. * Experience in project management, workflow automation, and process optimization. * Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams. * Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment. ------------------------- Preferred Qualifications: * Deep Knowledge of Telecom Services: Strong understanding of telecom networks, systems, and service models (e.g., MPLS, AVPN, Dedicated Internet). * Experience in Automation & Business Intelligence: Familiarity with BI tools, process automation platforms, and workflow optimiza **Required technical and professional expertise** * Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. * Experience: 5+ years of experience in telecom service order management, project coordination, or a related field, with at least 2 years in a leadership or management role. * Skills: * Proven leadership and team management experience, with a focus on mentorship and professional development. * Strong strategic planning and decision-making skills to drive operational improvements. * Expert-level proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling. * Experience in project management, workflow automation, and process optimization. * Strong communication and stakeholder management abilities, with experience coordinating cross-functional teams. * Ability to navigate high-pressure situations, manage competing priorities, and deliver results in a fast-paced environment. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.