**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** * Manage Service Order Lifecycle: Oversee the end-to-end management of telecom network service orders, ensuring accurate execution from quote initiation to test and turn-up. * Cross-Functional Collaboration: Work closely with telecom providers, technicians, and internal teams to ensure seamless installations, service modifications, and troubleshooting. * Data Analysis & Reporting: Leverage advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-driven decision-making. * Process Improvement & Optimization: Identify inefficiencies, recommend improvements, and implement best practices to enhance service order management workflows. * Stakeholder Communication: Act as a key liaison between departments, ensuring alignment on priorities and effective execution of telecom service orders. * Compliance & Documentation: Ensure all activities adhere to industry regulations and company policies, while maintaining comprehensive and accurate records. * Problem-Solving & Innovation: Take a proactive approach in identifying and resolving process bottlenecks and operational challenges. . **Required technical and professional expertise** * Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field. * Experience: 3-5 years of experience in telecom service order management, data analysis, project coordination, or a related field. * Skills: * Strong analytical and problem-solving skills, with experience in data-driven decision-making. * Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, macros, and data modeling. * Experience in project management and process optimization, with a focus on efficiency and accuracy. * Excellent communication and stakeholder management skills, with the ability to coordinate cross-functional teams. * Ability to prioritize and manage multiple projects in a fast-paced environment. * Detail-oriented and strategic mindset, with a continuous improvement approach. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.