Job summary: Title: Telecom Support Technician - Primarily remote - In-person Interview Location: Rocky Mount, NC, USA Length and terms: Long term - W2 or C2C Position created on 07/21/2025 04:35 pm Job description: Interview Type: In person Interview*** Very long term project, initial PO for 1 year, expect to go for 4+ years ***The manager will allow the candidate to work remotely as much as possible, but field work will be required in Rocky Mount, NC; mileage will be paid for official travel Job Description: This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Documentation will also be used by this position to train users in the field on new phones and the features that they have. It is the responsibility of all staff to be aware of DOT and DIT (PCI, HIPPA, etc…) security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required skills: + Serves as the primary contact and an escalation contact for DOT telephony services. 7 Years + Basic telephony systems configuration, troubleshooting and responsible for generating reporting. 7 Years + Provide training to non technical users in the field on telephone systems. 7 Years + Ability to research and consult on communication problems with other IT professionals. 7 Years + Ability to organize and follow simple to moderately complex and/or detailed technical procedures. 7 Years + Documenting process and procedures related to technical field support activities. 7 Years + Demonstrates knowledge and a working experience with ServiceNow call tracking system. 7 Years + Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs. 7 Years Contact the recruiter working on this position: The recruiter working on this position is Nadeem Ahmed Razvi(Shaji Team) His/her contact number is +(1) (202) 7381674 His/her contact email is nadeem@msysinc.com Our recruiters will be more than happy to help you to get this contract.