You will join China telecom Quality team and base in Yixing, you responsibilities are:
Handle the customer claim, take lead on the internal investigation with related dept for containment actions, root cause analysis, corrective actions & preventive actions 处理客户投诉，并主导相关部门进行内部分析、提供纠正措施报告，并密切跟踪整改措施完成，直至验证措施有效并关闭；Communicate & Regional KPI of customer quality related to internal team, closely monitoring the Claim numbers, Claim%, TTCQ与内部团队沟通客户质量相关的区域KPI，密切监控投诉数量，投诉百分比TTCQFor customer claim issues and audit findings, considering whether could be developed to lesson learn to share with regional plants or One Point Lesson for internal training to operators for alert 对于客户投诉问题和审核发现项，考虑是否可以做成经验教训案例与其他工厂分享，或将单点课程作为内部培训，以警示操作人员；Work with Sales to do customer satisfaction survey, understanding the gap to customer expectation and seeking for improvement. 与销售一起进行客户满意度调查，了解与客户期望的差距并寻求改进Plan and Conduct the quick process audit to ensure the production’s conformance to the requirements(Work Order/CA/ITP/WI/etc.), report to related manager for any deviation to correct at once 计划并实施快速工艺审核，确保生产符合要求(Work Order/CA/ITP/WI等)，如有偏差，立即向相关部门经理报告并纠正Make analysis of INC, work with internal team to do the root cause analysis and corrective actions for top failures. 对内部不合格进行分析，与内部团队一起对主要问题进行根本原因分析和制定纠正措施Keep eyes on lesson learn and best practice to share with plant team and regional team 密切关注经验教训和最佳实践，与工厂团队和区域团队分享Lead continuous improvement projects to find the opportunities of decreasing the COPQ 主导持续改进项目，寻找降低COPQ的机会Deal with the temporary task from quality manager 处理其他质量经理交付的的事务Clear job safety responsibilities, establish safety awareness, adhere to the practice of company safety culture. 明确知道岗位安全责任，树立安全意识，坚持践行公司安全文化
Who we are looking for:
Bachelor's degree or higher, with strong English proficiency 本科及以上学历，英文优良Minimum 5 years of quality-related work experience 5年及以上质量相关工作经验Strong professional ethics and excellent teamwork spirit 成熟的职业操守，良好的团队合作精神Good interpersonal and communication skills, with demonstrated leadership ability to work in complex and high-pressure environments 良好的人际关系和沟通能力，具有较强的领导能力，能在复杂的环境和压力下工作Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
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