Columbia, Maryland
Category: Corporate
Full Time
Job ID: 1002268
Work Setting: Corporate/Field Office
Est. Pay: $45000-$60000 / Year
Posted Date: 8/20/2025
Columbia, Maryland
Work Setting: Corporate/Field Office
Category: Corporate
Full Time
Est. Pay: $45000-$60000 / Year
Job ID: 1002268
Posted Date: 8/20/2025
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The Telecom Administrator I is an entry level-position. The ideal candidate will be responsible for administration, incident management and request fulfillment in telecommunications technology space. Essential Duties and Responsibilities: Responsible for reviewing/updating/delegating all incoming incidents, requests and tasks in the Telecom ticket queues, and taking appropriate action to resolve in a timely manner based on priority Oversee programming of end user data into Cisco Call Manage for new hire telephone requests, moves/adds/changes and ensure inventory is shipped prior to the delivery due date Engage in regular testing of phone inventory and prepare endpoints for shipment Manage voice mailboxes in Cisco Unity for new hires, terminations, moves/adds/changes Manage call report requests – additions/removals as requested Support Faxback software and troubleshoot/fulfill branch faxing incidents/requests Administration of Cisco WebEx Address and resolve planned and unplanned branch phone system outages; work with vendors and carriers to escalate; keep impacted parties informed and consistently enter updates to associated incident tickets Troubleshoot technical issues with phones – both hardware and software related High-level support of Ricoh multi-functional printer/scanner/fax hardware Perform other duties as assigned/necessary Job Requirements: Up to 1 year of administrative experience with Cisco Unified Call Manager 10.x and Cisco Unity Preferred experience with Cisco Contact Center Express Preferred experience with administrating Cisco WebEx Strong attention to detail and organizational skills Excellent communications skills – both written and verbal Preferred CCNA or Network+ certification Preferred inventory management experience Preferred experience with Solarwinds Flexible and able to adapt to a rapidly changing environment Positive, self-motivated individual who can complete tasks independently Vendor management skills Preferred experience with multi-functional printers (MFP/MFD)
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Columbia, Maryland
Headquarters
Corporate
Full Time
$45000-$60000 / Year
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