At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Quality **Job Sub** **Function:** Quality Control **Job Category:** Business Enablement/Support **All Job Posting Locations:** Ciudad Juarez, Chihuahua, Mexico **Job Description:** **About Surgery** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech **We are searching for the best talent for Principal Quality Technician (Temporary 24 months)** **Purpose:** Quality Engineering Technician and customer complaints. Analysis of customer complaints, elaboration of reports and support to quality engineers. **You will be responsible for** **:** Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position: + Enabled to train associates and coworkers in areas such as manufacturing processes, systems applications, measuring equipment, customer complaints and others, when required. + Performs verifications for finished activities as consequence of non conformities. + May perform product release activities.Aids and executes investigation for non-conformities, audit observations, CAPAs and others. + Customer complaint analysis. + Performs data collection and analysis, generates and distributes reports for quality metrics, initiatives and/or measurable of the plant. + Maintains consumables inventories applicable to the department (stationary, etc.). + Maintenance of quality records according to the Records Retention Schedule. + Updates and provides information such as quality records of the quality sy tems of the plant. + Can be a database administrator of the department. + Participates in the development of quality systems and processes. + Aids the quality engineers by providing support to the production lines. + Acts as a coordinator when there are quality issues. + Provides support to the quality engineers in the maintenance of quality system documents. + Complies with Quality procedures, Laws and regulations of the applicable markets. + Complies with Company regulations, local, state and federal, as well as with safety and hygiene, health and environment procedures and policies. + Responsible for communicating business related issues or opportunities to next management level + For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable + Responsible for ensuring personal and Company compliance with all Federal, + State, local and Company regulations, policies, and procedures **Qualifications / Requirements:** + High School Diploma and/or finished technical career. + Desirable, 25%-50% of the college career or related work experience. + Quality Improvement Associate or Quality + Auditor Certification, preferably. + 25-50% English + More than 6 years of experience in a related position. + Knowledge of QSR / ISO, preferably. + Basic computer knowledge: MS Office word processors, data sheets, present tions, data bases, etc. + Knowledge of quality engineering tools, such as: measuring systems analysis, basic statistical analysis, and others. Required. + ASQ Improvement Associate / Quality Auditor certifications, desirable. + Process Excellence Green Belt certification, desirable