The University of Maine System (UMS) IT Support Services department is seeking two Technology Support Technicians to join our team. These positions focus on providing responsive, high-quality desktop support for faculty and staff. As a Technology Support Technician, you'll play a key role in maintaining end-user computing environments, troubleshooting hardware and software issues, and ensuring reliable daily operations across campus. If you are an organized problem-solver with a customer-first mindset, we invite you to apply. Key Responsibilities: + Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals. + Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools). + Maintain accurate records of technical support activities using ticketing and inventory systems. + Develop and deploy standard desktop software images. + Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure. + Provide onboarding and technical setup for new employees or device replacement. + Deliver excellent customer service and follow up on open support issues. Qualifications + Associate's degree in a related field and three years of experience if a professional environment, or a combination of education and experience to equal five years. + Demonstrated knowledge of, and experience with, Windows and MacOS + Demonstrated ability in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, peripherals, wired and wireless networks, and mobile devices via certifications, education, and/or experience. + Familiarity with common software applications and device troubleshooting techniques. + Ability to manage priorities and adapt to a fast-paced support environment. + Excellent communication and customer service skills. + Experience with support ticketing systems and technical documentation. + Must be able to lift up to 50lbs occasionally and perform tasks such as reaching, kneeling, and carrying equipment (with or without accommodations). Schedule and Location + The standard hours are Monday through Friday, from 8:00 am to 4:30 pm. + Some weekend or evening hours may be required, depending on semester or departmental needs. + The location is on the University of Maine Orono campus. Compensation and Benefits The starting wage is $25.19 per hour (non-negotiable), or the appropriate transfer rate for ACSUM/COLT unit members within the University of Maine System. UMS offers a highly competitive benefits package (https://drive.google.com/file/d/1SiQdDL0qmcBJOWKZF11UPITJoeZi3Iyl/view?usp=sharing) that includes, but is not limited to: + 13 paid holidays plus earned vacation and sick time + Medical, Dental, and Vision Insurance + Short-term disability insurance and employer-paid long-term disability insurance + Employer paid basic life insurance + Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children) + 403(b) retirement plan with employer contribution HOW TO APPLY Materials must be submitted via “Apply Now” below. You will need to complete an application and upload the following: + A cover letter that describes your experience, interests, and suitability for the position. + A resume/curriculum vitae. Important items to know about the recruitment process: + Review of applications will being immediately. For full consideration, application materials must be submitted by August 6, 2025. + Materials received after the August 6, 2025 will be reviewed at the discretion of the University. + Incomplete application materials will not be considered. + Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references. + The successful applicant is subject to appropriate background screenings. + Please Note: We are not able to consider applicants who require Visa sponsorship now or in the future. In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity, or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System). About the University of Maine System The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS (https://www.maine.edu/strategic-plan/) and the state of Maine. Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website (https://visitmaine.com/plan-your-visit/relocating-to-maine) .