Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a member of our Infrastructure Support group, we look first and foremost for people who are passionate to solving business problems through innovation and modern engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of Infrastructure Support and Software Development Lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment - one that encourages diversity of thought and creative solutions that are in the best interests of our customers, globally.

Job responsibilities

Develop, test, and debug automated tasks (Apps, Systems, Infrastructure) Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents. Support Line of Business application developing teams with Application SDLC and Infrastructure demands. Engage with tools and operations teams to address failure patterns and incidents in Infrastructure Components such as OS and Storage systems Develop automation tools for efficient, noiseless alerting, toil, and technical debt Conduct performance tests, document and/or identify application optimizations. Align and support regulatory requirements.

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent experience. Understanding of infrastructure architecture including distributed servers, storage, network, database and application components. Extensive knowledge in administering, cisco data center/enterprise routers/switches, LAN/WAN networks Extensive knowledge in administering, troubleshooting & upgrading Linux Redhat and Windows Server systems. Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work. Knowledge with backups and restore, SAN and NAS management, Virtual Infrastructure. Experience in working with automation tools like Ansible, Puppet, Python, Bash, Powershell etc. Working proficiency in Incident/Problem/Change management process and procedures. Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels. Knowledge of industry-wide technology trends, automation tools and best practices. Experience of working in Agile Methodology. Strong interpersonal communication skills and ability to work well in a diverse environment Fluent in English

Preferred qualifications, capabilities, and skills

Experience in using industry standard monitoring tools (Splunk, ELK, Prometheus, Grafana etc.). Certification in  CCNA R&S, CCPN R&S, CCNA Voice, CCNA Wireless, or relevant experience. Experience in using Continuous Integration and Continuous Deployment tools. Build and Release skills using Jenkins, Maven, Git, etc. Experience in Observability tools:  Splunk, Grafana or similar. Experience in Project management.