Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center -  all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As an Technology Support Lead at JPMorgan Chase within our Technology Operations team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world. 

 

Job Responsibilities

Executes comprehensive IT infrastructure management, design, deployment, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down complex technical problemsManages secure and high-quality enterprise systems including MacBook fleet lifecycle, mobile device management, and cloud security platformsProduces architecture and design artifacts for complex IT environments while being accountable for ensuring security and compliance constraints are met by technology implementationsGathers, analyzes, synthesizes, and develops insights in service of continuous improvement of IT operations and user experienceProactively identifies hidden problems and patterns in system performance and security metrics, using these insights to drive improvements to operational efficiency and infrastructure architectureLeads and mentors IT support team members, fostering professional development and technical expertise growthManages vendor relationships and evaluates emerging technologies to enhance organizational capabilitiesContributes to IT communities of practice and technology forums that explore new and emerging enterprise solutionsAdds to team culture of diversity, equity, inclusion, and respect

 

Required Qualifications, Capabilities, and Skills

Formal training or certification on IT management concepts and 7+ years of proficient applied experience in enterprise technology leadershipRecent, hands-on experience managing Jamf Pro MDM platform for macOS device management and deploymentExtensive practical experience with Netskope cloud security platform for data loss prevention, secure web gateway, and cloud access security broker (CASB) functionsExperience managing Microsoft Entra ID (Azure Active Directory) for identity and access management, single sign-on, and conditional access policiesHands-on experience deploying and supporting enterprise productivity tools including Google Workspace, collaboration platforms, and business applicationsOverall knowledge of IT Service Management frameworks and operational best practicesSolid understanding of security methodologies such as zero-trust architecture, endpoint protection, and compliance frameworksExperience in developing, implementing, and maintaining IT policies in a large corporate environment with multiple technology platforms and security requirementsStrong leadership capabilities with 3+ years of experience managing technical teams, including staff development, performance coaching, and succession planningProven track record in stakeholder management with ability to communicate technical concepts to business leaders, compliance teams, and drive consensus on technology decisions that meet both operational and regulatory requirementsExperience developing and executing strategic technology roadmaps with demonstrated ability to track project milestones, resource utilization, and delivery timelines

 

Preferred Qualifications, Capabilities, and Skills

Apple Certified Support Professional (ACSP) or Jamf Certified Administrator (JCA) certifications are a plusExperience with scripting and automation using PowerShell, Bash, or Python for system administration tasksKnowledge of ITIL framework and IT service management platforms such as ServiceNowExperience working in regulated industries such as financial services, healthcare, or similar compliance-heavy environmentsUnderstanding of cloud infrastructure platforms (AWS, Azure, GCP) and hybrid cloud architecturesKnowledge of endpoint detection and response (EDR) solutions and advanced threat protection platforms

 

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