Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Provide front line technology support to Credit Exotics trading deskProvides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholders

Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkKnowledge of LINUX/UNIX operating systems, i.e., executing functional commandsKnowledge of scheduling tools (Autosys, Control M)Experience with database technologies, i.e., ability to develop and execute SQL queriesKnowledge of development tools (Jenkins, Git, BitBucket)

 

Preferred qualifications, capabilities, and skills

Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)Working understanding of public cloudExperience in handling excel basic, advanced level  Experience or knowledge of working in a DevOps / SRE model would be an advantageExperience in supporting Exotics / Front office desk is desirable