Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III Specialist at JPMorgan Chase within the Corporate and Investment Bank - Payments Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will apply your expertise to provide Application support and help establish Site Reliability Engineering (SRE) practices for critical Payment systems built on modern technology stack as we embrace cloud transformation.
Job responsibilities
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.Provides rotational weekend support, with eligibility for comp-off leaves.Collaborate across partner teams to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI) and Error Budget for key Production services and proactively resolve issues before they impact customers.Performs essential day-to-day duties around Incident, Problem (RCA), Change Event (monitoring/alerting) management.Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniques.Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPossess technical skillset in Unix / Linux technologies, Kubernetes, Shell scripting, PowerShell, Python, Oracle / SQL, Control-M, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)
Preferred qualifications, capabilities, and skills
Experience with one or more general purpose programming languages and/or automation scripting.Possess good working understanding of public cloud with AWS Certification as a plus.Experience working in banking and payment domains such as: FX Cross Currency, High and low value payment, SWIFT, Real time payment, collection, check clearing, tax payment, partner bank system.Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies, and ability to multi-task, handling complex requirements and is adaptable.