Technology Employee Support Services (TESS) is the technology team at JP Morgan Chase that serves as the first point of contact when employees need technology support, working alongside our users, we ensure they have the technology products and services they need to perform their roles efficiently and effectively. 

As a Technology Support III within Technology Employee Support Services, you will be at the forefront of ensuring exceptional client satisfaction, working directly with end users to deliver technology support and solutions across Employee Platforms services. We are looking for a highly motivated, creative, and detail-oriented individual to join our team in Korea. Working in a team of technology support analysts, you will gain experience and exposure by directly supporting JPMorgan staff including our trading floor. When you join JPMorgan Chase & Co., you gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community and through our partnerships with some of the most important tech firms in the world. 

Job Responsibilities 

Be a member of the regional TESS team supporting our Korea office. 

Help users fulfill their business needs by providing timely and high-quality end-user technology support. 

Identify problems and clearly communicate solutions to clients (employees) and team members. 

Carry out root cause analysis and create action plans to remediate the identified problems. 

Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence. 

Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards. 

Actively participate in brainstorming sessions and contribute towards the success of the larger organization. 

Deliver a clearly defined project or business support requirement to demonstrate your learnings. 

Required qualifications, capabilities, and skills

Outstanding written and verbal communication skills in English and Korean. 

Interpersonal and communication skills to effectively collaborate with team members and stakeholders. 

Attention to detail and analytical thinking, with problem-solving capabilities. 

Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level. 

Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution. 

Proficiency with Microsoft PowerPoint and Excel. 

High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility. 

Advanced or native English and Korean - verbal and written.  

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists designs, builds, and deploys everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.