Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Review requirements, specifications and technical design documents to provide timely and meaningful feedback. Create detailed, comprehensive and well-structured test plans and test cases. Building and Maintaining Automated test scripts using Cucumber, Selenium/Webdriver, Java, Junit, TestNG and other Java based tools. Develop Application Level Understanding for the applications that are assigned to him/her for testing.Execute and Maintain Manual/Automation test scripts so that they are reused across multiple projects.

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkStrong knowledge of software QA methodologies, tools and processes. Experience in writing clear, concise and comprehensive test plans and test cases, hands-on experience with automated testing tools. Solid knowledge of SQL and scriptingExperience working in an Agile/Scrum development processKnowledge on automation framework.

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloudExperience with performance and/or security testing is a plus