Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

 

As a Technology Support II team member in the Payment Processing group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. This group processes payments for many different types of Merchants that we work with. 

 

Job responsibilities

 

Demonstrate ability to work the current schedule of Sunday-Thursday, 11 am- 8 pm estMonitoring our processing for our merchants using a variety of toolsHandle customer-facing phone calls for critical break/fix issues (low volume)Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills

 

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

 

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scriptingKnowledge of Cloud services such as AWS