Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support II team member within Corporate Sector, Retail Workplace Technology Solutions, you will collaborate with various field vendor disciplines to execute planned project activities. You will utilize industry best practices to assist field vendors in transitioning our ATM infrastructure to a new target state, ultimately improving stability and functionality for our customers.

Job responsibilities:

Act as the second line of support for requests involving ATM hardware or applications and operations processesPartner with various ATM Support groups team and product owners to resolve issues, defects, and conduct root cause analysisBe a problem solver for onsite ATM vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration. Responds to queries, runs diagnostic programs, isolates problem, and implements solution.Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needsCollaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managersProvide advanced PC and Network architecture and business processes supportAnalyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancementAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills:

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesAdvanced knowledge, technical problem resolutionExperience gathering and analyzing data to effect meaningful change in areas that need improvementAdvanced knowledge of PC and Network architecture, design, and business processesAbility to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needsEffectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managersProactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancementExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills:

Experience with one or more general purpose programming languages and/or automation scriptingIntermediate knowledge of Excel, Tableau and or Power BIWorking understanding of public cloud Experience with tech support handling inbound & outbound phone calls with service techniciansSkills program lifecycle management is a plus