Technology Support Roswell, Georgia **Local Only** Contract $24/hr - $28/hr WINDOWS TECHNICAL SUPPORT Premier North Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Responsibilities: + Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices. + Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time. + Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software. + Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel. + Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification. + Set up new devices, workstations, print stations, and assignments to default printers. Required Skills: + 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments. + Windows 10, Office 365 and Active Directory experience required. + Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required. + Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras. + Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux. + Experience imaging using SCCM to create collections and push software. + Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk. + Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari). MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Maya Russo **Specialization:** + Technical Support