Technology Support East Point, Georgia **Local Only** Contract $25/hr - $28/hr Windows Technical Support Analyst Fantastic long-term opportunity for a Windows Technical Support Analyst working onsite in East Atlanta for a company that has one of the best work environments in Atlanta. Our well-established client in the education sector is seeking a skilled **Technical Support Analyst** for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses. **Key Responsibilities:** + Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues. + Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times. + Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing). + Assist with routine maintenance and on-site network-related repairs in coordination with the service desk. + Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications. + Set up and configure new hardware, workstations, print stations, and ensure correct printer assignments. + Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures. **Required Qualifications:** + Minimum of 5 years of IT support experience in an enterprise environment. + Strong knowledge of Windows 10 and/or Mac OS in a managed computing environment. + Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.). + Familiarity with IT support tools such as Active Directory, Remedy, or LANDesk. + **Imaging experience is required; SCCM knowledge is strongly preferred.** + **CompTIA A+ certification is very strongly preferred.** **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Maya Russo **Specialization:** + Technical Support