The purpose of a Technology Specialist I role is to provide hands-on technical assistance across our Venue Support Center office, focusing on executive-level support, conference room technology, and audio-visual systems (including TVs and video conferencing). This role is critical in ensuring seamless technology operations for day-to-day office use, high-profile executive meetings, and company-wide communications.

Job Responsibilities​​Provide in-person technical support within the office environment. This requires active engagement with playmakers and ELT members to understand issues, troubleshoot problems on-site, and take the appropriate next steps to ensure timely resolution.​ (50% of time)Respond, resolve, or escalate technical Support requests submitted to the Support Center help desk ticket system. (45% of time)Provide hardware technical support repair for Dell laptops, Dell desktops, and Copier devices. (5% of time)Critical Skills & Experience RequirementsHigh School Diploma in General Studies (Required)2+ years of Technical Support or equivalent support environment (Required)2+ years of Previous experience working in the IT field (Preferred)Ability to work a range of different work schedulesProficient knowledge of Microsoft Windows, Mac, and iOS Operating SystemsWorking knowledge of Microsoft Office 365 administrationProficient knowledge of Dell laptop and desktop repairWorking knowledge of copier printer and scanner devicesAbility to communicate technical information, both verbal and written to a wide range of end-user skill levelsAbility to effectively prioritize and execute tasks in a high-pressure environmentWorking knowledge of computer networking (TCP/IP)

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
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