Job Purpose:

We are seeking a highly skilled and customer-focused individual with expertise in Microsoft Teams Rooms and related audio-visual collaboration technologies. This role combines deep technical knowledge with exceptional interpersonal and communication skills to ensure seamless operation of collaboration tools and provide premium, white glove support to executives and senior leadership during meetings and events. The ideal candidate has experience managing and troubleshooting advanced conferencing systems while delivering personalized, high-quality assistance to VIP stakeholders.

Reporting Relationships:

This position head of North Americas Networks.

Principal Responsibilities:

Technical Expertise:

Configure, maintain, and troubleshoot Microsoft Teams Rooms equipment, including cameras, microphones, speakers, and displays.Implement and manage associated collaboration tools, such as Microsoft Teams-certified peripherals, conference phones, and AV integration systems.Perform system updates, firmware upgrades, and proactive equipment maintenance to ensure optimum performance and reliability.Monitor and manage Microsoft Teams Rooms deployments across organizational locations, ensuring scalability and functionality.Collaborate with IT and AV teams on troubleshooting, diagnostics, and root cause analysis for complex technical issues.

Executive Meeting Support White Glove Service:

Deliver personalized, hands-on support for executives during virtual, hybrid, and in-person meetings to ensure smooth logistics and technology operation.Set up and test equipment in advance of meetings, including video conferencing systems, presentation software, and related AV technologies.Provide real-time troubleshooting and technical assistance during high-profile meetings, striving for flawless experiences.Tailor meeting room technology setups to meet the specific needs and preferences of executives.Anticipate potential challenges and proactively implement solutions to minimize disruptions.Maintain confidentiality and professionalism while interacting with senior leadership.

Training User Support:

Educate executives and meeting participants on how to use Microsoft Teams Rooms and related conference technology effectively.Develop and deliver training materials, guides, and onboarding sessions to promote ease of use and adoption.Act as the primary point of contact for executives seeking assistance with collaboration tools.

Collaboration Process Improvement:

Partner with internal teams, including IT, Facilities, and AV departments, to ensure the seamless integration of collaboration technologies across the organization.Continuously assess meeting technology processes, workflows, and user feedback to identify areas for improvement.