If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technology Service Management

Role Purpose:

This role is responsible for supporting a Service Management function in CIB GTS Technology Mexico and Chile. This involves delivering against the relevant strategy and methodology and supporting adoption of relevant tools and processes.

Reacting quickly to solve issues in Production Environment due many of the issues are affecting the trade services of clients.

Follow activities of Management of Service Level agreement and certifications required for them as certification of Continuity service.

Main Activities:

This role will carry out some or all the following activities:Providing support of the relevant Service Management where can be exist a several number of incidents/issues to solve.Collaborate within Business team and DevOps team to solve and deliver collective solutions for each incident.Provide support across quickly in Incidents utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.Service Management strategies and prioritiesPromote the adoption of relevant skills to solve issues with Service Management best practice within Technology.Support peers across Service Management to deliver functional solutions in line with Technology strategy and priorities.Provide technical and functional support and guidance on operational processes and support the development of core Service Management competencies and skills within the team.Working with business Leads and DevOps Technology team, providing technical leadership in driving changes across the Engineering landscape.