Technology Operations Specialist II - GBS IND Gurugram, India;Zone 1, Gift Sez **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba\_continuum/job/Gurugram/Technology-Operations-Specialist-II---GBS-IND\_25020642) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Global Business Services (GBS) Technology Support team caters the Technology enablement requirements of India users. Internal Cloud Infrastructure hosts the core infrastructure and in-house applications which are used with in Global Business Services. Technology Server Management team is responsible for the build and support of the infrastructure. **Job Description*** The Virtual Desktop Interface (VDI) Architect will be responsible for the implementing of VDI solution leveraging a Software Defined infrastructure (SDi) solution. Role involves translating customer requirements into a technical solution given financial and technical constraints. **Responsibilities*** + The Architect drives the implementation of the cloud infrastructure within the company’s computing environment + This strategy incorporates cloud adoption plans, cloud application design as well as cloud management and monitoring. + Close communication with vendors, clients and members of the IT group (ie.. Hardware, Capacity-Planning, Networking and Software support) to insure business requirements are understood and resources allocated effectively + Participation in problem resolution regarding issues that affect business reliability and continuance + Large-scale implementation and planning of user based technology releases + Closely interface to other Software Defined Infrastructure teams (OpenStack, Storage) to build an effective solution + It is the technician’s responsibility to support the change and work towards the adoption and ease of use of cloud technologies + Additional responsibilities include support for application architecture and deployment in cloud environments. + Administer Windows/Linux servers infrastructure, including installation, configuration, patching and troubleshooting **Requirements*** **Education:** Bachelor or Master Degree in Science/Technology (preferred) **Certifications If Any:** Certifications on VMWare and Citrix preferred **Experience Range:** 8-10Yrs **Foundational skills*** + Strong Professional track record of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc. + Should have hands-on project experience executing VMWARE products – VMware vCenter, Horizon and HVD migrations + STRONG Technical and Operational Knowledge + Excellent written and verbal communication and presentation skills + Hands on Cloud Management (VMWARE Products), HVD, Horizon, Workspace One - Vmware Hypervisors, Clusters, Networking, Horizon, vSphere, vRA, vRO + Sound knowledge of latest Windows servers operating system + Excellent Server operations (including hardware) domain knowledge + Experience in supporting end users in L3 capacity on multiple technologies (Office, Skype, SharePoint, MaCafee..etc) + Good knowledge of Networks ( MPLS, IPLC, F5 Load balancers, firewall and security devices) + Datacenter technologies knowledge + Incident/Change Management and Troubleshooting Skills + Knowledge of scripting language and automation + Experience in handling events e.g BCP/Building power down/Large scale migration + Active Directory Operations / GPO etc. + Excellent technical with troubleshooting skillset **Desired skills*** + ITIL knowledge and certification will be an added advantage. **Work Timings:** 6:30AM to 10:30PM **Work location:** Gurugram and GIFT city Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.