Technology Operations Specialist II - GBS IND Chennai, India;Gurugram, India; Mumbai, India; Gf, Hyderabad **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview** The Application Production Services & Engineering (APSE) organization leads end-to-end application production services across Global Technology. By partnering with development and infrastructure teams, they deliver best-in-class application availability and resiliency for clients and teammates, while deploying best practices in engineering and operational excellence. Employee Experience Technology Application Production Services, part of the Application Production Services & Engineering (APSE) organization, manages all end user applications, computing, productivity, real time communications and collaboration services. Also responsible for user support and operations services. The team operates in more than 30 countries and is responsible for delivering end-to-end technology and operations supporting all workstation applications, platform, mobility services, and communication and collaboration technologies worldwide. **Job Description** Team is responsible for production deployment (Deployment coordination / scheduling / monitoring) and Deployment coordination of Core & LOB applications across enterprise onto Laptops/HVDs/Workstations as per standard change process. The team does deploy Global/LOB applications for UAT testing and also processes retirement of applications. **Responsibilities** + Performing deployment of LOB applications for UAT testing and promote to production environment. + Supporting release and deployment of Global and Core applications across enterprise onto Windows platform + Work closely with LOB users/stakeholders to gather requirements, scheduling the deployment of applications, and monitoring the status of deployment. + Be the escalation point for critical issues/tasks and drive Operational excellence opportunities within the process. + Leading critical activities/tasks by partnering with multiple functions like packaging team, QA, Compliance and LOB users to support end-to-end deployment of applications to reach required saturation point. + Providing weekend support and taking part actively in Triage calls on needed basis. + Processing retirement of applications by closely working with App Governance team + Performing on-call support. **Requirements*** + **Education:** B. E, B. Tech + **Certifications If Any** : Preferably Deployment tools, Infrastructure related trainings and certifications, etc + **Experience Range:** 6 to 8 years of experience in Information technology **Foundational skills** + 6+ years of experience with SCCM and Tanium. + Windows (Server 2013 & later, Windows 10 & 11) operating systems, networks, TCP/IP, and DNS + Windows Troubleshooting skills + Technology compliance. + Critical & independent thinking + Quick learner and adaptable + Deployment of Core & Global applications onto Windows endpoints across enterprise with tools like SCCM, Tanium, and other tools. + Expertise in Deployment tools like SCCM & Tanium, good understanding packaging tools like AdminStudio, and scripting knowledge on PowerShell or Python scripting. + Strong hold & good understanding on Active Directory environment. + Strong background on Windows Operating system (Server 2013 & later, Windows 10 & 11) operating systems, Basic Windows troubleshooting skills, networks, AD, and DNS + The candidate must have experience in deployment in large scale infrastructure in a global enterprise and proactively fix any foreseen deployment issues. + Must be able to work effectively & independently with a team of onshore and offshore resources to provide expertise and direction for triage & resolution of deployment issues. + Release & Deployment management/Request Fulfillment/Change management expertise. + Lead Triage /Management/Senior Management calls. + Have hands on experience with creation of playbook, automation tasks. + Troubleshooting experience and determine root cause analysis. + Have 4-6+ years on doing applications deployment experience onto Windows client devices." **Desired skills** + Understanding of ITIL v4 & Site Reliability Engineering + Strong analytical skills/problem solving/conceptual thinking. + Ability to work independently with technical and non-technical business users. **Work Timings*** _06:30 AM – 3:30 PM, 1:30 PM – 10:30 PM_ _Weekend Support: Yes (Rotational for any weekend Changes)_ **Job Location*** Hyderabad, Chennai, Mumbai & Gurugram Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.